Cookies are small data files stored on your browser or device. They help websites and apps remember information about your visit — such as your session, preferences, or language setting.
We also use similar technologies including local storage and session tokens. All references to "cookies" in this policy include these similar technologies.
The LuviaGuest guest app is a web application accessed via a browser. As such, it uses cookies governed by the UK Privacy and Electronic Communications Regulations (PECR) and the EU ePrivacy Directive, in addition to UK/EU GDPR.
| Cookie Name | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
| luvia_session | LuviaGuest | Maintains your authenticated session in the admin panel or guest app | Session (deleted on close) | |
| luvia_csrf | LuviaGuest | Security token to prevent cross-site request forgery attacks | Session | |
| luvia_consent | LuviaGuest | Records your cookie consent choices so you are not asked on every visit | 12 months | |
| luvia_lang | LuviaGuest | Remembers your language preference | 12 months | |
| luvia_welcome_seen | LuviaGuest | Remembers whether the guest has already viewed the welcome screen during their stay | Duration of stay | |
| luvia_analytics | LuviaGuest | Anonymised session analytics — pages visited, feature usage, error tracking | 30 days | |
| __stripe_mid | Stripe Inc. | Stripe fraud detection and payment session security | 12 months | |
| __stripe_sid | Stripe Inc. | Stripe payment session identifier | Session |
We review and update this register whenever we add or remove cookies from the platform. Last reviewed: April 2026.
When you first use the LuviaGuest app or admin panel, you will be shown a cookie consent banner. You can choose to accept all cookies, accept only essential cookies, or customise your preferences.
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of the app.
You can also control cookies through your browser settings. Note that disabling all cookies may affect the functionality of the app. Instructions for common browsers:
- Chrome: Settings → Privacy and Security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Edge: Settings → Cookies and Site Permissions
For mobile browsers, cookie controls are typically found in your device's browser settings or the browser app's settings menu.
LuviaGuest does not use advertising cookies, tracking pixels, or any technology designed to profile you for marketing purposes. We do not participate in any advertising networks.
The LuviaGuest platform and guest app are ad-free by design.
We will update this Cookie Policy whenever we change the cookies we use. Where we add new non-essential cookies, we will seek your consent again via the cookie consent banner. The effective date at the top of this policy reflects when it was last updated.
If you have questions about our use of cookies, please contact us at hello@luviaguest.com or write to MD Hospitality & Management Consultancy at our registered address.
For complaints about our use of cookies, you can contact the Information Commissioner's Office (ICO) at ico.org.uk or your local EU data protection authority.
This Cookie Policy was last updated in April 2026.