LuviaGuest
Built in the UK · For boutique hotels

Fewer calls to reception.
More revenue from every room.

LuviaGuest gives boutique hotels a seamless operations system and a direct marketing channel to every guest — live in 30 minutes.

Start your 30-day Pro trial free →
Built by a UK & international luxury hotel manager · No app download · Live in 30 minutes
The daily chaos

Guests stop calling reception.
Here's why that matters.

You didn't go into hospitality to manage a WhatsApp group and answer the same phone calls. Neither did your staff.

📞
Reception never stops ringing
WiFi password. Checkout time. Can you recommend a restaurant? Same questions. Every guest. Every day. Your team's time disappears answering things that shouldn't need a phone call.
💬
Staff–manager WhatsApp chaos
Requests buried in group chats. Duplicated messages. No one sure if it's been handled. Managers chasing staff. Staff chasing managers. Guests waiting and wondering.
❌
Requests that fall through the cracks
The extra pillow that never arrived. The maintenance issue that wasn't logged. No tracking, no accountability, no way to know what's done and what isn't — until the guest complains.
💷
Revenue walking out with every guest
The dinner offer they never saw. The bedroom upgrade they'd have taken. The direct booking you lost to an OTA. Guests check out without spending what they could have — because no one showed them.
20
Years in luxury
boutique hotels
"I built LuviaGuest because I lived this chaos for two decades. I know exactly what kills your team's time, what frustrates guests, and what keeps managers up at night. This tool fixes all three."
— Mehmet Dogulu, Founder of LuviaGuest · 20 years UK & international luxury boutique hotel experience
What changes immediately

Three things that happen
from day one

01
Guests stop calling reception
WiFi, checkout time, restaurant recommendations — guests find it all in the app. Your team stops answering the same calls and starts being the hosts your guests actually came for.
02
Staff knows exactly what to do next
Every request lands in a clear dashboard — assigned, tracked, timestamped. No WhatsApp group. No missed messages. No wondering who's handling it.
03
Every guest sees your offers — automatically
The same app guests use to check WiFi and request towels shows your menus, bedroom offers, membership programme, and direct booking deals. No extra effort. No extra cost.
The solution

Guest experience and
staff operations, unified

LuviaGuest connects your guests and your team in one system — handling the noise so your people can focus on real hospitality.

Your 24/7 digital front desk
Always on.
Never tired.
Always organised.
Run smoother — every plan
📱
Pre-arrival links — no app download
Guests tap a link before they arrive or at check-in. No app download. No login. Opens in under 30 seconds.
🏨
Digital welcome book, facilities & amenities guide
WiFi, checkout times, house rules, dining menus, facilities, amenities, and contact details — always up to date. Guests stop calling to ask.
🛎
Request hub — tracked from tap to done
Housekeeping, concierge, dining, and maintenance requests land in a clear staff dashboard. Every request timestamped, assigned, and tracked. No request ever gets lost.
📸
Photo reporting — guests show you exactly what's wrong
A dripping tap, a broken blind, a stain on the carpet. Guests photograph the issue directly from the app. Staff arrive with the right tools, first time. Every report is timestamped and logged — no he-said-she-said, no disputed claims, full accountability trail.
💬
Real-time guest–staff–manager messaging
Direct conversation between guests and your team, all in one thread. Everyone stays in the loop without a single phone call.
🛍️
In-stay marketing channel — built in, zero effort
Every guest who opens the app to check WiFi or request a towel also sees your offers, menus, promotions, and direct booking incentives. A captive audience at no extra cost.
Earn more — Professional plan adds
✨
AI concierge — answers instantly, without staff involvement
Powered by Claude. Answers any question about your hotel or local area at 2am without waking anyone up. Your staff lifts no finger.
⭐
Guest ratings & review recovery — before they check out
Guests rate their stay before leaving. A 5-star rating triggers a Google Review nudge automatically. A low rating alerts you instantly — so your team can fix the issue before checkout, before it ever becomes a public review.
📊
Staff analytics & performance dashboard
See who's completing what, how fast, and how often. Track response times, resolution rates, and individual performance across your entire team — in one view.
🛎️
AI upsell engine — upgrades & offers at the right moment
Automatically surfaces room upgrades, late checkout, dining, and add-on offers to guests at exactly the right moment during their stay.
In-stay marketing

Your guest app is a
revenue channel

The moment a guest opens the app to find the WiFi, they also see your dinner offer, bedroom promotions, membership programme, and direct booking deal. The most valuable marketing placement in hospitality — guests who are physically inside your hotel.

🛍️
In-stay offers reach guests at exactly the right moment
Bedroom promotions, restaurant specials, and experience packages are front and centre — no email campaign needed. Guests discover them naturally, when they're most likely to act.
🍽️
Menus guests actually see — and order from
Attach your dining, afternoon tea, spa, or room service menus as PDFs. A guest who sees your Sunday Roast at 9am is more likely to book lunch. Passive discovery drives F&B revenue.
🔖
Direct booking incentives — in the room, not in an email
Promote your best rate guarantee or return visit offer to a guest who is literally holding the key to their room. No better moment to capture a direct booking and cut OTA commission.
💍
Events, memberships, and partnerships — zero extra cost
Weddings, spa memberships, wellness partnerships, loyalty clubs — surface anything that matters to your hotel to a warm, captive audience at no additional cost.
THE RICHMOND HOTEL
Hello, Sarah
Room 11 · Out 20 May
🏠🌴📍🔔💬✨
🛏️
Bedroom Offers
Exclusive deals for in-house guests
›
🎫
Membership
Join our members club
›
📋
Afternoon Tea
Tap to view menu
›
💍
Weddings & Events
Host your special day with us
›
🔖
Why Book Direct?
Best rates, guaranteed
›
Fully customisable — add anything your hotel wants to promote
Why LuviaGuest

What no other guest
experience platform offers

We researched every competitor. Three things stand out.

📋
The only platform with a staff task dashboard
Every competitor stops at the guest. LuviaGuest connects your guests directly to your team — tracked requests, live ETAs, and a staff management dashboard no other guest experience platform offers.
🇬🇧
Built in the UK. Priced in GBP. For UK hotels.
Most guest experience platforms are built abroad, priced in dollars, and designed for large hotel chains. LuviaGuest is built in the UK, priced in GBP, and founded by someone with 20 years of UK & international luxury boutique hotel experience.
💷
Flat pricing. No per-room charges. No surprises.
Competitors charge per room — a 30-room hotel pays six times more than a 5-room B&B for the same product. Others hide their pricing behind a sales call. LuviaGuest is £99 or £149/month, flat, for any size property.
See it in action

What your guests
actually see

Elegant, intuitive, and branded to your hotel — guests use it without any instructions.

🗝
THE MD COLLECTIVE · LONDON
Welcome,
Sarah
Room 5 Checkout 17 Apr

Your room is ready. Everything you need is right here.

Explore your stay
A warm, personalised welcome the moment they arrive
🏠🌴📍 🔔 Requests 💬✨
HOUSEKEEPING
✓ On its way!
🧹 Room Clean
🔒 Already requested
🧺 Extra Blanket
CONCIERGE
🚕 Book a Taxi
🍽 Restaurant
Extra towels sent to the team ✓
Every request tracked from tap to done — no calls needed
THE MD COLLECTIVE
Hello, Sarah
Room 5 · Out 17 Apr
🏠🌴📍🔔💬 ✨
Best spot for dinner?
Nearest pharmacy?
Good bars nearby?
Train to London?
Late checkout?
Taxi number?
Hello Sarah! How can I help you today?
AI concierge answers anything, at any hour
🏠🌴📍 🔔 Requests 💬✨
HOUSEKEEPING
🔒 Already requested
🔒 Already requested
🔒 Already requested
⏳ ETA 7 min
CONCIERGE SERVICES
⏳ ETA 13 min
⏳ ETA 3 min
⏳ ETA 4 min
⏳ ETA 5 min
🔒 Done!
Guests see live ETAs — no need to call and chase
🏠 Hotel 🌴📍🔔💬✨
RESTAURANT MENU
📋  Tap to view our full menu & wine list  ›
How is your stay?
Your feedback helps us look after you better
⭐⭐⭐☆☆
Leave a comment (optional)
Submit Feedback
In-stay ratings catch issues before they become reviews
🏠🌴📍 🔔 Requests 💬✨
REPORT AN ISSUE
📷 Something needs attention?
📷
Tap to take a photo or choose from your library
Offensive or inappropriate images violate our terms. All submissions are logged.
DESCRIBE THE ISSUE
e.g. Leaking tap, broken blind, stain on carpet...
Report Issue
Guests photograph issues — staff arrive with the right tools, first time
And what your team sees

Every request. Every room.
All in one place.

luviaguest.com · Hotel Dashboard
LuviaGuest
Hotel Dashboard
The MD Collective
12 rooms · London, UK
📊  Overview
🔔  Requests 4
👤  Guests
💬  Messages
📈  Analytics
🏨  Hotel Info
Overview
Sunday, 13 April 2026
🚨 ETA Overdue
Extra towels — Room 5 has not been completed.
Please follow up with staff
🚨 ETA Overdue
Maintenance Issue — Room 3 has not been completed.
Sarah M
Active Guests
6
Registered via app
Open Requests
4
Awaiting action
Avg Rating
4.8 ⭐
This week
Live Requests View all →
Extra towels — Room 5
Sarah M · 2 min ago
New Done
Maintenance Issue — Room 3
James T · ETA 7 min
In Progress Done
Book a Taxi — Room 7
Emma L · ETA 13 min
In Progress Done
Room Clean — Room 2
Completed · Mark D
Done
Performance your managers can act on

Staff analytics,
built in.

luviaguest.com · Hotel Dashboard · Analytics
LuviaGuest
Hotel Dashboard
The MD Collective
12 rooms · London, UK
📊  Overview
🔔  Requests
👤  Guests
💬  Messages
📈  Analytics
🏨  Hotel Info
Staff Analytics
Today
Today
7 days
30 days
Requests In
12
Created today
Completed
11
92% completion rate
Avg Resolution
8 min
Claimed → done
ETA Hit Rate
94%
Completed before due
Staff Leaderboard Ranked by effectiveness
1Mark DScore 94 · 5 tasks
2Sarah HScore 87 · 4 tasks
3James TScore 79 · 2 tasks
By Request Type
Extra Towels
4
Room Clean
3
Book a Taxi
2
Late Checkout
1
Request Volume by hour
00:00 12:00 23:00
How it works

Up and running in
30 minutes

No IT department. No technical knowledge. Just you, a browser, and 30 minutes.

1
Sign up
Create your account and add your hotel details — name, WiFi, check-in times, house rules. Takes 10 minutes.
2
Add your touch
Add your favourite local restaurants and hidden gems. These become the recommendations that make your hotel memorable.
3
Share the guest link
Send guests their personalised link before arrival or at check-in. One tap and the app opens instantly — no download, no login.
4
Watch it work
Send the link, hand over the key, and watch requests flow into your dashboard. Your team stays on top of everything from one place.
"We set it up before breakfast on a Tuesday. By lunch our first guests had used it. The WhatsApp chaos stopped. The front desk stopped ringing. Staff knew exactly what to do. I wish I'd had this years ago."
— Sarah, Owner, The Larkspur House, Cornwall
Simple pricing

Less than the cost of
one staff shift.

No setup fees. No per-room charges. No contracts. One flat monthly fee — the same whether you have 5 rooms or 50. The average hotel recoups it in the first week of reduced front-desk load.

Starter
£99
per property / month
30-day free trial · No credit card required
Guest web app via pre-arrival links
Digital welcome book, hotel info & WiFi
Facilities & amenities guide
Menus — Dining, Spa & more
Guest request hub with tracking & live ETAs
Photo reporting with timestamped evidence trail
Messaging Hub — Hotel ↔ Guest & Hotel ↔ Staff
Push notifications
Hotel admin dashboard & staff app
Most popular
Professional
£149
per property / month
30-day free trial · No credit card required
Everything in Starter
Claude AI Concierge, 24/7
In-house Star Rating & Review
AI-powered Local Recommendations & Staff Picks
Guest Service Upselling — upgrades, champagne & gifts
Staff Analytics dashboard
Review nudge automation
White-label hotel branding
Priority onboarding & support

No credit card required · Cancel anytime · Live in under 30 minutes

Questions

Things hotels
always ask us

Do guests need to download an app?
No. Guests tap a link and the app opens instantly in their browser. Nothing to install, no account to create.
Do I need any technical knowledge?
None at all. If you can use a smartphone and type into a form, you can set up LuviaGuest. Our onboarding takes about 30 minutes.
Does it connect to our PMS?
Phase 1 works standalone — no PMS needed. Guests register themselves via the app. PMS integrations with Mews, Cloudbeds, and others are coming in 2027.
How does the AI concierge work?
It's powered by Anthropic's Claude, trained on your hotel's specific information. It knows your WiFi, your check-in and checkout times, your local tips. Guests chat with it like a knowledgeable local friend.
What happens to guest data?
Guest data is stored securely in the EU, used only to deliver the service, and deleted automatically 90 days after checkout. Full GDPR compliance built in. We never sell data.
Can I cancel anytime?
Yes. No contracts, no cancellation fees. Cancel from your account settings with 30 days notice. Your data is kept for 90 days after cancellation if you want to come back.
Does it work on all phones?
Yes. It works on any smartphone — iPhone, Android, older devices. The app is optimised for mobile and can be added to the home screen like a native app.
What if we have multiple properties?
Each property gets its own dashboard and guest app. Pricing is per property. We offer a discount for groups with 3 or more properties — contact us to discuss.

Run smoother.
Earn more.
Start tonight.

Live in under 30 minutes. No IT. No contracts. Built by someone with 20 years of luxury boutique hotel experience.

Start your 30-day Pro trial free →

30-day Pro trial · No credit card · Cancel anytime