LuviaGuest
For boutique & independent hotels

Every guest request.
Tracked. Managed. Delivered.

Replace calls, WhatsApp messages, and confusion with one simple system.

Start your 14-day Pro trial free → See the guest experience
Built by a 20-year hotel manager · No app download · Live in 30 minutes
The daily chaos

Guests stop calling reception.
Here's why that matters.

You didn't go into hospitality to manage a WhatsApp group and answer the same phone calls. Neither did your staff.

📞
Reception never stops ringing
WiFi password. Checkout time. Can you recommend a restaurant? Same questions. Every guest. Every day. Your team's time disappears answering things that shouldn't need a phone call.
💬
Staff–manager WhatsApp chaos
Requests buried in group chats. Duplicated messages. No one sure if it's been handled. Managers chasing staff. Staff chasing managers. Guests waiting and wondering.
❌
Requests that fall through the cracks
The extra pillow that never arrived. The maintenance issue that wasn't logged. No tracking, no accountability, no way to know what's done and what isn't — until the guest complains.
20
Years in luxury
boutique hotels
"I built LuviaGuest because I lived this chaos for two decades. I know exactly what kills your team's time, what frustrates guests, and what keeps managers up at night. This tool fixes all three."
— Mehmet, Founder of LuviaGuest · Former luxury boutique hotel manager
What changes immediately

Three things that happen
from day one

01
Guests stop calling reception
WiFi, checkout time, restaurant recommendations — guests find it all in the app. Your team stops answering the same calls and starts being the hosts your guests actually came for.
02
Staff knows exactly what to do next
Every request lands in a clear dashboard — assigned, tracked, timestamped. No WhatsApp group. No missed messages. No wondering who's handling it.
03
No request ever gets lost
From the moment a guest taps "send" to the moment it's marked done, every request is logged with a full audit trail. Accountability without the paperwork.
The solution

Your fully automated
guest communication layer

LuviaGuest sits between your guests and your team — handling the noise so your people can focus on real hospitality.

Your 24/7 digital front desk
Always on.
Never tired.
Always organised.
Included in every plan
📱
QR code & pre-arrival links — no app download
Guests scan with their phone camera or tap a link before they arrive. No app download. No login. Opens in under 30 seconds.
🏨
Digital welcome book, facilities & amenities guide
WiFi, checkout times, house rules, dining menus, facilities, amenities, and contact details — always up to date. Guests stop calling to ask.
🛎
Request hub — tracked from tap to done
Housekeeping, concierge, dining, and maintenance requests land in a clear staff dashboard. Every request timestamped, assigned, and tracked. No request ever gets lost.
📸
Photo reporting — guests show you exactly what's wrong
A dripping tap, a broken blind, a stain on the carpet. Guests photograph the issue directly from the app. Staff arrive with the right tools, first time. Every report is timestamped and logged — no he-said-she-said, no disputed claims, full accountability trail.
💬
Real-time guest–staff–manager messaging
Direct conversation between guests and your team, all in one thread. Everyone stays in the loop without a single phone call.
Professional plan adds
💬
Guests message you on WhatsApp — organised inside your system
Guests can still use WhatsApp. But everything stays structured inside LuviaGuest — no chaos, no buried messages, no dropped threads.
✨
AI concierge — answers instantly, without staff involvement
Powered by Claude. Answers any question about your hotel or local area at 2am without waking anyone up. Your staff lifts no finger.
⭐
Guest ratings & review recovery — before they check out
Guests rate their stay before leaving. A 5-star rating triggers a Google Review nudge automatically. A low rating alerts you instantly — so your team can fix the issue before checkout, before it ever becomes a public review.
📈
AI upsell engine & analytics
Automatically surfaces room upgrades, late checkout, and dining offers at the right moment. Revenue reporting shows you what's working.
See it in action

What your guests
actually see

Elegant, intuitive, and branded to your hotel — guests use it without any instructions.

🗝
THE MD COLLECTIVE · LONDON
Welcome,
Sarah
Room 5 Checkout 17 Apr

Your room is ready. Everything you need is right here.

Explore your stay
A warm, personalised welcome the moment they arrive
🏠🌴📍 🔔 Requests 💬✨
HOUSEKEEPING
✓ On its way!
🧹 Room Clean
🔒 Already requested
🧺 Extra Blanket
CONCIERGE
🚕 Book a Taxi
🍽 Restaurant
Extra towels sent to the team ✓
Every request tracked from tap to done — no calls needed
THE MD COLLECTIVE
Hello, Sarah
Room 5 · Out 17 Apr
🏠🌴📍🔔💬 ✨
Best spot for dinner?
Nearest pharmacy?
Good bars nearby?
Train to London?
Late checkout?
Taxi number?
Hello Sarah! How can I help you today?
AI concierge answers anything, at any hour
🏠🌴📍 🔔 Requests 💬✨
HOUSEKEEPING
🔒 Already requested
🔒 Already requested
🔒 Already requested
⏳ ETA 7 min
CONCIERGE SERVICES
⏳ ETA 13 min
⏳ ETA 3 min
⏳ ETA 4 min
⏳ ETA 5 min
🔒 Done!
Guests see live ETAs — no need to call and chase
🏠 Hotel 🌴📍🔔💬✨
RESTAURANT MENU
📋  Tap to view our full menu & wine list  ›
How is your stay?
Your feedback helps us look after you better
⭐⭐⭐☆☆
Leave a comment (optional)
Submit Feedback
In-stay ratings catch issues before they become reviews
And what your team sees

Every request. Every room.
All in one place.

luviaguest.com · Hotel Dashboard
LuviaGuest
Hotel Dashboard
The MD Collective
12 rooms · London, UK
📊  Overview
🔔  Requests 4
👤  Guests
💬  Messages
📈  Analytics
🏨  Hotel Info
Overview
Sunday, 13 April 2026
🚨 ETA Overdue
Extra towels — Room 5 has not been completed.
Please follow up with staff
🚨 ETA Overdue
Maintenance Issue — Room 3 has not been completed.
Sarah M
Active Guests
6
Registered via app
Open Requests
4
Awaiting action
Avg Rating
4.8 ⭐
This week
Live Requests View all →
Extra towels — Room 5
Sarah M · 2 min ago
New Done
Maintenance Issue — Room 3
James T · ETA 7 min
In Progress Done
Book a Taxi — Room 7
Emma L · ETA 13 min
In Progress Done
Room Clean — Room 2
Completed · Mark D
Done
Performance your managers can act on

Staff analytics,
built in.

luviaguest.com · Hotel Dashboard · Analytics
LuviaGuest
Hotel Dashboard
The MD Collective
12 rooms · London, UK
📊  Overview
🔔  Requests
👤  Guests
💬  Messages
📈  Analytics
🏨  Hotel Info
Staff Analytics
Today
Today
7 days
30 days
Requests In
12
Created today
Completed
11
92% completion rate
Avg Resolution
8 min
Claimed → done
ETA Hit Rate
94%
Completed before due
Staff Leaderboard Ranked by effectiveness
1Mark DScore 94 · 5 tasks
2Sarah HScore 87 · 4 tasks
3James TScore 79 · 2 tasks
By Request Type
Extra Towels
4
Room Clean
3
Book a Taxi
2
Late Checkout
1
Request Volume by hour
00:00 12:00 23:00
How it works

Up and running in
30 minutes

No IT department. No technical knowledge. Just you, a browser, and 30 minutes.

1
Sign up
Create your account and add your hotel details — name, WiFi, check-in times, house rules. Takes 10 minutes.
2
Add your touch
Add your favourite local restaurants and hidden gems. These become the recommendations that make your hotel memorable.
3
Print your QR code
Download your branded QR code and print it. Place a card in every room — on the desk, back of the door, or bedside table.
4
Watch it work
Hand the next arriving guest their key and QR card. See requests come into your dashboard. Watch the WhatsApp groups go quiet.
"We set it up before breakfast on a Tuesday. By lunch our first guests had used it. The WhatsApp chaos stopped. The front desk stopped ringing. Staff knew exactly what to do. I wish I'd had this years ago."
— Sarah, Owner, The Larkspur House, Cornwall
Simple pricing

Less than the cost of
one staff shift.

No setup fees. No per-room charges. No contracts. One flat monthly fee — and the average hotel recoups it in the first week of reduced front-desk load.

Starter
£99
per property / month
Guest web app via QR code & pre-arrival links
Digital welcome book
Facilities & amenities guide
Local recommendations
Guest request hub — Housekeeping, Concierge, Dining & Maintenance
Photo reporting with timestamped evidence trail
Live ETA tracking on every request
Real-time guest–staff–manager messaging
Hotel admin dashboard + staff app
Most popular
Professional
£149
per property / month
14-day free trial · The AI upsell engine typically recovers its cost in the first month
Everything in Starter
AI concierge, 24/7 (Claude-powered)
Guest push notifications
WhatsApp integration — organised inside your system
Guest satisfaction ratings & instant alerts
Analytics dashboard
AI upsell engine
Review nudge automation
White-label hotel branding
Priority onboarding & support

No credit card required · Cancel anytime · Live in under 30 minutes

Questions

Things hotels
always ask us

Do guests need to download an app?
No. Guests scan the QR code with their phone camera and the app opens instantly in their browser. Nothing to install, no account to create.
Does it work with WhatsApp?
Yes. Guests can contact you via WhatsApp directly from the guest app. Your team manages everything from the LuviaGuest dashboard, keeping all communication in one organised place — no chaos, no buried threads.
Do I need any technical knowledge?
None at all. If you can use a smartphone and type into a form, you can set up LuviaGuest. Our onboarding takes about 30 minutes.
Does it connect to our PMS?
Phase 1 works standalone — no PMS needed. Guests register themselves via the app. PMS integrations with Mews, Cloudbeds, and others are coming in 2027.
How does the AI concierge work?
It's powered by Anthropic's Claude, trained on your hotel's specific information. It knows your WiFi, your check-in and checkout times, your local tips. Guests chat with it like a knowledgeable local friend.
What happens to guest data?
Guest data is stored securely in the EU, used only to deliver the service, and deleted automatically 90 days after checkout. Full GDPR compliance built in. We never sell data.
Can I cancel anytime?
Yes. No contracts, no cancellation fees. Cancel from your account settings with 30 days notice. Your data is kept for 90 days after cancellation if you want to come back.
Does it work on all phones?
Yes. It works on any smartphone — iPhone, Android, older devices. The app is optimised for mobile and can be added to the home screen like a native app.
What if we have multiple properties?
Each property gets its own dashboard and guest app. Pricing is per property. We offer a discount for groups with 3 or more properties — contact us to discuss.

End the calls.
End the chaos.
Start tonight.

Live in under 30 minutes. No IT. No contracts. Built by someone who has managed boutique hotels for 20 years.

Start your 14-day Pro trial free → See the guest app

14-day Pro trial · No credit card · Cancel anytime