Arivo
For boutique & independent hotels

Your guests deserve
better than a paper folder

Arivo replaces the tatty welcome book in your rooms with a beautiful, AI-powered guest app. Set up in 30 minutes. No technical knowledge required.

Start free trial — no card needed See the guest experience →
QR code in rooms · No app download · Works on every phone
The problem

Independent hotels are fighting
chains with one hand tied

Large hotel groups spend millions on guest technology. You shouldn't need a £50,000 budget to give your guests the same experience.

📋
The paper folder
Sticky, outdated, and ignored. Guests don't read it and you update it twice a year if you're lucky. WiFi passwords change, it still says the old one.
📞
The reception phone
Your front desk gets 40 calls a day asking for the WiFi password, checkout time, and local restaurant recommendations. The same questions. Every day.
🏨
The enterprise tools
The tools that solve this cost £500–£2,000/month, require IT implementation, and were built for 200-room hotels. You have 18 rooms. They don't fit.
The solution

Everything your guests need.
Nothing they don't.

Guest experience
Beautiful.
Instant.
Personal.
📱
QR code in the room
Guests scan with their phone camera. No app download. No login. They're in within 30 seconds.
🏨
Digital welcome book
WiFi, checkout times, house rules, and your contact details — always up to date, beautifully presented.
📍
Your local recommendations
Share your favourite restaurants, hidden gems, and local tips. The things that make your hotel feel like a local friend.
🛎
Guest requests, sorted
Guests request towels, taxis, and late checkout with one tap. You get a WhatsApp notification instantly.
✨
AI concierge, 24/7
Powered by Claude, the AI answers any question about your hotel or local area. At 2am. Without waking anyone up.
How it works

Up and running in
30 minutes

No IT department. No technical knowledge. Just you, a browser, and 30 minutes.

1
Sign up
Create your account and add your hotel details — name, WiFi, check-in times, house rules. Takes 10 minutes.
2
Add your touch
Add your favourite local restaurants and hidden gems. These become the recommendations that make your hotel memorable.
3
Print your QR code
Download your branded QR code and print it. Place a card in every room — on the desk, back of the door, or bedside table.
4
Watch it work
Hand the next arriving guest their key and QR card. See requests come into your dashboard. Watch the paper folder gather dust.
"We set it up before breakfast on a Tuesday. By lunch our first guests had used it. The front desk stopped getting calls about the WiFi password that same day. I wish I'd had this years ago."
— Sarah, Owner, The Larkspur House, Cornwall (pilot hotel)
Simple pricing

One price. No surprises.
Cancel anytime.

No setup fees. No per-room charges. No contracts. Just a flat monthly fee per property.

Starter
£99
per property / month
Guest web app via QR code
Digital welcome book
Local recommendations
Guest request hub
WhatsApp notifications
Hotel admin dashboard
Most popular
Professional
£299
per property / month
Everything in Starter
AI concierge (Claude-powered)
Push notifications to staff
Pre-arrival guest links
Full white-label branding
Analytics dashboard
Complete
£499
per property / month
Everything in Professional
Built-in mini PMS
Multi-language AI concierge
AI upsell engine
Review nudge engine
Revenue analytics

All plans include a 30-day free trial. No credit card required to start.

Questions

Things hotels
always ask us

Do guests need to download an app?
No. Guests scan the QR code with their phone camera and the app opens instantly in their browser. Nothing to install, no account to create.
Do I need any technical knowledge?
None at all. If you can use a smartphone and type into a form, you can set up Arivo. Our onboarding takes about 30 minutes.
Does it connect to our PMS?
Phase 1 works standalone — no PMS needed. Guests register themselves via the app. PMS integrations with Mews, Cloudbeds, and others are coming in 2026.
How does the AI concierge work?
It's powered by Anthropic's Claude, trained on your hotel's specific information. It knows your WiFi, your check-in times, your local tips. Guests chat with it like a knowledgeable local friend.
What happens to guest data?
Guest data is stored securely in the EU, used only to deliver the service, and deleted automatically 90 days after checkout. Full GDPR compliance built in. We never sell data.
Can I cancel anytime?
Yes. No contracts, no cancellation fees. Cancel from your account settings with 30 days notice. Your data is kept for 90 days after cancellation if you want to come back.
Does it work on all phones?
Yes. It works on any smartphone — iPhone, Android, older devices. The app is optimised for mobile and can be added to the home screen like a native app.
What if we have multiple properties?
Each property gets its own dashboard and guest app. Pricing is per property. We offer a discount for groups with 3 or more properties — contact us to discuss.

Ready to leave the
paper folder behind?

Join boutique hotels across the UK and Europe who have already made the switch.

Start your free trial → See the guest app

30-day free trial · No credit card · Cancel anytime